In pre-opening projects, technology decisions made too late often become expensive operational problems. PMS, POS, network, HSIA, IPTV, A/V, telephony, cybersecurity, back-office systems, guest room technology and support processes all need to be planned, procured, tested and handed over before the hotel begins operations.

A readiness approach should define technical specifications, vendor responsibilities, integration dependencies, testing criteria, training needs, documentation and support models.