Centralized Call Center Launch
Design and launch of a centralized hospitality call center connecting sales workflows, telephony, reporting and operational coordination.
More than 20 years of hands-on hotel technology leadership across luxury openings, multi-property operations, infrastructure, systems, cybersecurity and team delivery — now translated into owner-side advisory value.
Each card summarizes scale, service group, period, status and investor-facing value.
Design and launch of a centralized hospitality call center connecting sales workflows, telephony, reporting and operational coordination.
Group-wide technology transformation across a 20+ property portfolio covering IT strategy, core systems, infrastructure, cybersecurity, Microsoft collaboration and vendor governance.
Technology workstream for a 420-room hotel rebranding and operational transition.
Technology scope planning, infrastructure readiness, system coordination, vendor alignment and operational handover support for luxury hotel opening environments.
IT operating model review, infrastructure modernization, PMS/POS/ERP coordination, Microsoft 365 adoption, cybersecurity governance and multi-property standardization.
International recruitment and client delivery experience across freelance and Cross Border Talents roles.
Selection, coordination and integration support for PMS, POS, ERP, CRM, reporting and operational platforms connected to hotel workflows.
Complete hotel technology readiness for a 531-room opening environment.
Pre-opening technology planning and implementation coordination for a new 561-room luxury resort.
Major hospitality technology renovation across a large 914-room resort environment.
Technology transformation supporting a 240-room hotel rebranding program.
Luxury Marriott property IT infrastructure setup and operational technology readiness during pre-opening and operating phases.
Infrastructure modernization for a landmark luxury property supporting 800+ employees and mission-critical systems.
HR and training workstream for hotel opening, including recruitment, onboarding and staff readiness.
Infrastructure resilience, connectivity and security improvement for a luxury resort operation.
Cross-country luxury hotel opening, rebranding and transition assignments across Bodrum, Budapest and Geneva.
Pre-opening learning and development setup for hotel operations in Baku.
End-to-end IT project management and operational readiness for hotel opening.
HR transformation participation across a 700+ employee organization, including grading and target operating model projects.
Systems implementation and hotel technology readiness for a flagship luxury property opening.
HR and training operations across JW Marriott Bodrum and JW Marriott Absheron Baku.
IT systems implementation for a new luxury hotel opening.
Complete IT setup during the pre-opening phase of a Marriott property.